Value Proposition of Service is a method for assessing needs, assisting organizations in shifting perspectives, systematically clarifying the challenges and expectations of the service recipients. It aids in aligning service solutions more closely with the needs of the service recipients.

Beneficiary Journey Map visually clarifies the interaction process between beneficiaries and solutions. Through emotional curves, it provides a detailed understanding of beneficiaries' feelings towards the solutions, helping to uncover challenges and opportunities hidden within the services.

Segmentation of Beneficiary involves categorizing beneficiaries based on their distinct characteristics. This assists professional helpers in developing service strategies tailored to them, precisely addressing their needs and creating solutions that align closely with their requirements.

Utilize the specifically designed Service User Feedback Survey (BFS) by Mingyi for NPOs, along with real cases, to help you design user-friendly questionnaires and gather authentic feedback from beneficiaries.

Hypothesis and Validation involves setting clear assumptions before implementing a program, addressing factors that may impact its effectiveness. During the execution, these assumptions are validated, and incremental adjustments are made, making it easier to achieve the program's goals.